My Experience

Jacobien 3 nov 2014


Independent psychologist, coach, consultant and free-lance trainer (1996 – now)


Over 30 years of experience working with a variety of organisations gave me a high level of mastership in the application of principles of social psychology in the organisational context. Till 1996 my focus has been on supporting organisations in applying the principles of Total Quality Management, establishing quality of teamwork and enhancing leadership.  Over time my focus shifted to the learning organisation and specifically the effectiveness of learning processes. My attention since then is drawn to innovation management.

Being a psychologist by heart also the individual person receives attention. I coach senior staff and line executives in order to maximise their leadership and management potential, with the fundamental objective to raise their contribution to the organisation’s objectives.

Past experience, e.g.:

Total Quality Management consultant for the Club Gestion de Calidad, Spain

Programme Manager Education, Training & Research for the European Foundation for Quality Management (EFQM)

Industrial psychologist, coach and consultant for Royal Philips NV,  in The Netherlands, Belgium, UK, USA, India and China

Store Coach, trainer and Consultant IKEA in The Netherlands, Belgium  and Spain.

Degrees, Licences, Registrations:

MSc degree in Organisational Psychology at the University of Nijmegen, the Netherlands

Quality Management, Dr. W. Edwards Deming George Washington University, USA

Inter-academic Postgraduate Course for Management Consultants SIOO, the Netherlands

Licence for training and auditing the European Quality Model EFQM

Licence for training Leadership Development and Executive Coaching, Personal Directions, Lee Hecht Harrison, USA

Registered in the Belgium Federation of Psychologists (BFP/VOCAP)

Registered by the Psychologist Committee in Belgium

Teaching Experience:

Department of Organisational Psychology Nijmegen, the Netherlands.

Part-time MBA Programme of the Twente School of Management, the Netherlands.

MBA Programme of the IESE School of Management, Madrid & Barcelona, Spain.

Curriculum Innovation Management, Philips Centre for Technical Training, the Netherlands.

Several in-company training curricula.